Support

Have a question about Medyum? Most answers are on this page. If yours isn’t, write to us.

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Frequently asked questions

What is Medyum?

An app that brings coffee cup readings, tarot, dream interpretation and daily astrology together. Readings are written by AI; they are for entertainment and self-reflection and are not medical, psychological, legal or financial advice.

When will my reading be ready?

Readings are queued and are usually ready within a few minutes. You get a notification when yours is ready, and it appears in your Inbox.

How do I cancel my subscription?

Subscriptions are managed by the App Store or Google Play and are cancelled there. On an iPhone: Settings → your name → Subscriptions → Medyum. Deleting your account does not cancel a subscription.

How do I restore my purchases?

Open the Premium screen in the app and tap Restore Purchases. You need to be signed in with the Apple ID or Google account you bought with.

How do I delete my account?

Profile → Settings → Delete Account. If you can’t get into the app, follow the steps on the account deletion page.

Will my guest account be deleted?

Guest accounts that go unused for 90 days are deleted, together with their readings and coins. To keep yours, connect an account from Settings at any time.

How do I report or block someone?

Open their profile and choose Report or Block. Reports are reviewed, and your identity is not shared with the person you report.